Returns & Exchanges

At TCK, we take pride in the quality of our gourmet products; if your order arrives damaged or incorrect, we offer a hassle-free return or replacement within 14 days of delivery. Due to the perishable nature of food items, we cannot accept returns for products that have been opened or consumed.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue to initiate a return request.

• 2.
  Provide Documentation

  Attach clear photos of the packaging and the product, especially if items were damaged during transit, to help us process your claim faster.

• 3.
  Receive Authorization

  Once your request is approved, we will provide a Return Merchandise Authorization (RMA) number and instructions for the return shipment.

• 4.
  Refund or Replacement

  After we receive and inspect the returned items, we will issue a full refund to your original payment method or ship out a replacement immediately.